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Friday, 1 November 2019

The 9 Best Contact Management Software in 2019

  • Top 9 Contact Management Software
  • 1. Zoho CRM
  • 2. HubSpot CRM
  • 3. Insightly CRM
  • 4. Less Annoying CRM
  • 5. Nutshell
  • 6. SuiteCRM
  • 7. Freshsales CRM
  • 8. Pipedrive CRM
  • 9. Maximizer


1. Zoho CRM

Features
You can integrate it with business apps such as LinkedIn, Slack, Office 365, Twitter, G Suite, Zapier, MailChimp, Zendesk, and Unbounce.
There is Zia – an AI sales assistant you can call or chat with. It can help with any customer information from your CRM system. It detects anomalies, suggests the best time to call a prospect, and studies their sales patterns.
Works on Android and iOS, and online.

Pros:

  • You can customize records and create industry-specific views.
  • Advanced and in-depth analytics in the form of charts, funnels, targets, comparators, etc.
  • Real-time notifications across multiple channels.
  • Live chat with website visitors.
  • Offers single-click dialing, reminders, and call analytics.
  • Affordable.
  • Multichannel CRM – phone, live chat, email, social media.
  • Easy customization of the interface, easy to set up, and intuitive to use.
  • Great mobile app.

Cons:

  • Limited customization.
  • Not very complex.
  • Not the best design.
  • The UI is slow.

Price

There is a 15-day free trial. After that, you can choose between 4 types of plans – standard, professional, enterprise, or ultimate edition. You can see the pricing list here.

2. HubSpot CRM

Features
HubSpot CRM is separate from the product called HubSpot but it includes free versions of the Sales Hub, Service Hub, and Marketing Hub products. The list of contact management tools includes live chat and bots, advertising tools, lead generation tools, web forms, and helpdesk tools.
With the free plan, you get 15 minutes of calls monthly. This allows users to make calls directly from a web browser and record them if needed. The software automatically tracks calls and adds them to a record. Benefits also include 5 templates and 200 notifications per user monthly, 5 Documents, 5 Snippets, and 1 booking page for each user. You have useful customer cards.
The HubSpot CRM integrates with Gmail, G Suite, Microsoft Office for Windows, and other software.

Pros:

  • Saves a lot of time for following up leads.
  • Useful knowledge transfer and recommendations.
  • Keeps great track of customers.
  • Easy to have complete integration of calendars and email if you have a Gmail account.
  • Easy to set up.
  • Amazing native integrations.
  • Clean design.
  • Good on mobile.
  • The easiest to learn both from a user and admin perspective.
  • You can customize the fields.
  • It’s easy to add users with specific access.
  • Reliable and well-maintained.

Cons:

  • If you have an independent email account instead of Gmail, it’s trickier to integrate calendars and email. You need a Gmail account to integrate the calendar.
  • Limited customization.
  • Workflows are not great.
  • Sometimes support is not great – they could be more trained and knowledgeable.

Price

HubSpot CRM is a free contact management software. There are also many paid extras you can choose from, for example, email marketing tools starting at $50 per month.

3. Insightly CRM

Features
There is a free version, which you can start with risk-free. Then you can upgrade to a professional one, which includes email marketing tools and provides an easy interface with MailChimp. It’s easy to add features as your company grows.
It integrates with Gmail, MailChimp, Evernote, DropBox, Google Apps, and more.
Works on Android and iOS, and online.

Pros:

  • Easy training videos for all levels of users.
  • Reliable support.
  • Useful to-do list feature.
  • Clean, efficient design.
  • It has a free version you can test with no strings attached.
  • Insightly is constantly developing and adding improvements to its software.
  • User-friendly and easy to use.
  • Great client profiles.
  • Great custom tagging options.
  • Great Gmail integration.

Cons:

  • Quite pricey for small businesses.
  • You need the paid version to be able to forward emails.
  • Old-fashioned design that won’t be to everyone’s taste.
  • More customization options would be welcome.

Price

You can use it for free or choose one of the upgraded plans. Check their website for more details.

4. Less Annoying CRM

Features

It is entirely web-based (Cloud-hosted) and you can access it from any device. You can sync with Google Calendar. It offers lead reports, easy collaboration with your team, and handy customization options.
The free 30-day trial includes your own dedicated CRM coach to help you get used to the platform.
It integrates well with MailChimp.

Pros:

  • Quick setup and easy to use.
  • Friendly customer support and useful training videos.
  • Very affordable.
  • Clean design.
  • CRM coach included.
  • Easy to upload docs and set reminders.
  • Easy to customize and great customization options.
  • Regular improvements to the software.

Cons:

  • No mobile app.
  • Harder to navigate on a smaller device like a phone.
  • No search feature.
  • The calendar doesn’t sync with iCal.

Price

The first 30 days are free, and then it’s only $10 per user per month.

5. Nutshell

nutshell contact management tool techjury review

Features

Nutshell works online, on Android, and on iOS. It has all the needed business integrations like Asana, Gmail, Slack, Facebook, Google Contacts, Google Drive, Google Sheets, Outlook, MailChimp, Office 365, Skype, Twitter, and many more. The rest you can check out here. There are also email and calendar integrations.

Pros:

  • Reasonable price.
  • Easy and flexible setup.
  • Foolproof to figure out and start using.
  • Consistent and clean design.
  • Not a steep learning curve.
  • Attractive color palette and intuitive design.
  • Constant updates.
  • Fast and friendly technical support.
  • Unlimited storage.

Cons:

  • You’ll probably need a few add-ons, which increases the price.
  • Limited customization.
  • Can be a bit confusing at times.

Price

There is a 14-day free trial. After that, you can choose from a Starter plan at $19 per user per month, a Pro plan at $35, and a custom plan called Pro Plus – you can see the pricing list here.

6. SuiteCRM

suite crm best contact management software techjury review
Features
It is a great open-source CRM. It is available through a web app, as well as on Android and iOS. 

Pros:

  • Great customization options.
  • Fairly easy to install and use.
  • Lots of features and frequent updates.
  • Easy to integrate with other platforms.
  • Simple design and user-friendly interface.
  • Fast, reliable, secure and well-organized.
  • No monthly fees per user and unlimited users.

Cons:

  • Community support is a bit slow.
  • Some integrations don’t work completely well (like Google calendar).
  • UI could be better.
  • Could be overwhelming.

Price

There is a free 30-day trial, after which you can choose a package here. The price might seem higher than the rest but remember this price includes unlimited users (as opposed to a lot of other platforms, where you get charged per user).
The more user accounts you need to use, the more attractive SuiteCRM becomes for you.

7. Freshsales CRM

freshworks contact manager techjury review
Features
It has a built-in phone and email, AI-based lead scoring, 2-way email sync, and more. Freshsales works on Android and iOS, and online.

Pros:

  • Highly intuitive UI.
  • Constantly evolving.
  • Cost-effective and flexible.
  • Great customization and integration options.
  • An option to attach documents to clients’ files.
  • Easy to delegate tasks and collaborate with teams.
  • Great tracking of emails.
  • Access to the complete database via the mobile app.
  • Excellent and organized knowledge database with videos and FAQs.
  • Great customer support.

Cons:

  • The interface is clunky.
  • Overwhelming, even for experienced users.
  • Sometimes loads a bit slowly.
  • A steep learning curve.

Price

There are several plans you can choose from, depending on the size of your team and business, and what features you need. They start from $12 per user per month (if you’re billed annually). Note that you can choose to be billed monthly or annually, and the latter is a fair bit cheaper.

8. Pipedrive CRM

pipedrive best contact management software techjury review
Features
It supports all kinds and sizes of businesses.
It works online, on Android, and on iOS.
It integrates well with Google Calendar, Gmail, Google Contacts, and many other useful business apps. It supports over 100 apps and integrations.

Pros:

  • Easy to use.
  • Fast customer support.
  • Sleek interface.
  • Clean design.
  • Most integrations you might want are available.
  • Great visual pipeline management.

Cons:

  • Lacks an internal platform for email messaging.
  • Filters could be more helpful and better organized.
  • A bit slow to refresh sometimes.
  • Customization could be improved.

Price

There is a free trial. Then there are several plans you can choose from – each one offering an annual and a monthly plan. Again, signing up for the annual plan is the cheaper option in the long run.

Our rating: 4.2/5

9. Maximizer

maximizer best contact management systems review
Features
You can choose to use Maximizer’s Cloud or self-host it. It’s only web-based, so there is no mobile app.
You’ll receive Sales, Marketing, and Customer Service modules, third-party integrations, and mobile CRM access. You can easily integrate Word, Excel, Outlook, and hundreds of apps through Zapier.
There are a 30-day free trial and a 60-day money-back guarantee.

Pros:

  • Good design.
  • 2 months money-back guarantee.
  • Lots of integrations and modules.
  • A choice between many options.
  • Solid and reliable.
  • Very flexible.
  • Easy to understand the logic behind everything.

Cons:

  • Quite pricey.
  • Customer service could be better.
  • It doesn’t integrate well with some apps.
  • Takes some time to learn.
  • Only an annual subscription option.

Price

Maximizer only offers annual plans, and you need a minimum of 2 users to use it (each paying a subscription fee). You can see all the options here.

Know More:-https://techjury.net/best-contact-management-software/

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